Refund policy
Thank you for shopping with Nouvar. We are committed to providing a clear and transparent return and refund process.
Business Information
Nouvar is operated by Stefan Francis, registered at:
Randstad 22 46
1316 BZ Almere-Stad
The Netherlands.
30-Day Return Policy
We accept returns within 30 days of the purchase date, provided that items are unused, unworn, unwashed, and in their original condition with all original packaging and tags intact. Proof of purchase must be provided. Items showing signs of wear, damage, or alteration may not be eligible for a refund.
Return Process
Before returning any item, customers must contact our customer support team at support@nouvar.com
to request return approval and instructions. Please include the order number, name used for the order, and shipping address.
Return Address
Returns are processed via our fulfillment warehouse in China. The return address is publicly available as follows:
Wang Maoqin
Lane 1177, Jianlan Road
Meixu Street, Yinzhou District
Ningbo, Zhejiang 315100
China
Return Shipping
Customers are responsible for all return shipping costs unless stated otherwise. We do not charge restocking fees. We strongly recommend using a tracked shipping method. Untracked returns that go missing cannot be refunded.
Refund Process
Once your return is received and inspected, you will be notified by email. If approved, refunds are issued to the original payment method. Processing may take up to 10 business days, depending on your payment provider. Original shipping fees are non-refundable.
Non-Refundable Items
The following items are not eligible for return or refund: opened or used products, gift cards, and store credit.
Damaged or Defective Items
If your item arrives damaged or defective, please contact support@nouvar.com within 7 days of delivery and include your order details and clear photos showing the issue. We will assess the case and provide a replacement, refund, or store credit where appropriate.
Exchanges
We do not offer direct exchanges. To receive a different item, please place a new order and return the original item in accordance with this policy.
Order Cancellations
Orders can only be cancelled before they are processed or shipped. If your order has already shipped, the return process applies after delivery.
Consumer Rights
This policy does not limit your statutory rights under applicable consumer protection laws.
Contact Information
Store Name: Nouvar
Business Name: Stefan Francis
Email: support@nouvar.com
Business Address:
Randstad 22 46
1316 BZ Almere
The Netherlands
Phone: +31 850 604 257
Customer Service Hours: Mon–Fri, 9:00 AM – 5:00 PM (GMT)